We Are Here To Help

⭐ Program

How do I program a new password for the safe?

The process of programming the password for each XDeer safe differs for each model.
Please refer to the instructions in the "Support-User Guidance" in the xdeersafe.com navigation.
Tip: After successfully programming the password, the previous password will become invalid.

How many passwords can be programmed? How many digit passwords can be programmed?

All XDeer safes can only be programmed with one password, and each XDeer safe model can be programmed with a different number of passwords.
Please refer to the instructions in the "Support-User Guidance" in the xdeersafe.com navigation.

How to program fingerprints?

How many fingerprints can be programmed?

The number of fingerprints that can be stored in the XDeer safe varies for each model of fingerprint model, please refer to the instructions in the manual of the safe you purchased.
(Location: "Support-User Guidance" in the navigation on xdeersafe.com)

Can I program a finger multiple times?

Of course you can.
The XDeer fingerprint series of safes use all learning fingerprint scanners, and each time you use your fingerprint to successfully unlock a safe, the fingerprint scanner will perfect that fingerprint. Using this finger to unlock the XDeer safe will make the unlocking process faster and more efficient.

Is it possible to program my husband's/wife's fingerprints?

Of course you can. Repeating the process of programming a fingerprint will allow you to program multiple fingerprints.

Why does the safe emit 10 beeps and flash 10 red lights after a fingerprint is successfully programmed?

If this reaction occurs, there are usually two situations.
1. The battery installed in the XDeer safe may be low on power and it is recommended to replace it with a brand new alkaline battery or to use a secondary unlocking tool to keep the XDeer safe is powered up and programmed again.
2. The number of programmed fingerprints has reached the upper limit and the XDeer Safe cannot store new fingerprints anymore. At this time, you need to delete all fingerprints by yourself and reprogram new ones.

How do I delete my fingerprints?

Press and hold the program/reset button for about 5-6s to finish deleting the fingerprint.
Tip: Fingerprints once stored in the XDeer safe will become invalid.

🔑 Keys

What if I receive a safe without a key? How do I unlock the safe?

The key to the XDeer safe is usually found in the box marked "KEY" when you unpack it.
If you receive an XDeer safe without a key, don't worry.
Some models of XDeer safes can be unlocked with a secondary unlocking tool (check the secondary unlocking tool for each model of XDeer safe).
If you have purchased an XDeer S10 or XDeer S007, please contact us and we will provide you with a key service based on the information you have provided with your order number.

How can I get an extra replacement key?What if I lose my keys?

We recommend you to fill in the information in the "Support-Replace Key" section of xdeersafe.com and click "Go To Payment", then you will be able to pay successfully. The key order is completed. You can also contact the XDeer Customer Support team via email (xdeersafe@hotmail.com) for assistance.

I filled out the key information in your website, how will I know that you received the key information?

After filling in the information via the "Support-Replace Key" navigation on xdeersafe.com, click on "Go To Payment" and XDeer will receive the information you have filled in.

✨ Adapter/ USB

Is the adapter/USB cable safe to charge?

May not. Adapters and USB cables only keep the XDeer safe powered up and the XDeer safe cannot be fitted with rechargeable batteries.

What are the specifications of the adapter? How can I get a longer adapter?

The length of the adapter is 1.7m/67 inches. Adapter specification: Input100-240V~50/60HZ 0.45A, Output: 6.0V 1.0A or 5.0V 1.0A. The diameter of the plug round hole is 4.2mm/0.16inches.
Note: Only XDeer S003 and XDeer S004 are suitable for the adapter, other models are not.
If you need a longer or custom length adapter, please contact us after completing your order on the "Accessories-Adapter" page in the xdeersafe.com navigation.

How to use the adapter/USB to assist in unlocking the safe?

Use the adapter/USB cable to unlock the XDeer safe when your keys are not with you or when the battery installed in the XDeer safe is running low.
Connect the XDeer safe to a mobile power source, car power source or home power source using the USB cable and make sure the XDeer safe is in a powered state. After successful connection, the XDeer safe will beep and then you can successfully unlock the XDeer safe by using your fingerprint or numeric keypad to unlock the XDeer safe.
Tip: With this method, you can also check if the XDeer safe motor is in a normal state.

How to test whether the motor is normal or not?

If the XDeer safe cannot be successfully programmed with a fingerprint or password after installing the battery, we recommend that you check the XDeer safe motor by yourself by this method to see if it is working properly.
Connect the XDeer safe to a mobile power supply, car power supply or household power supply using the USB cable and make sure that the XDeer safe is in a powered state. After successful connection, the XDeer safe will beep, then use the fingerprint or numeric keypad to unlock the XDeer safe.

Result 1: Successful unlocking means that the motor of the XDeer safe is in a normal state and you are advised to replace the alkaline battery with a new one and use the XDeer safe again.
Result 2: Failure to unlock means that the motor of the XDeer safe is faulty, we recommend you to record the inspection process and send the video file and the order number of your XDeer safe purchase as information to the customer support team email (xdeersafe@hotmail.com) and they will provide you with the appropriate support.

📋 Order

Order Status

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

I ordered a safe from your website, how long does it usually take to ship?

We will usually have the warehouse arrange delivery for you as soon as possible within 24 hours of receiving your XDeer safe. Once shipped by the warehouse, we will update the logistics information of your order within 48 hours and will send you an automatic shipping notification email at that time.
If the warehouse is unable to ship your order within 7 days, we will inform you by email of the reason why we are unable to ship your order. In this case, please look for an email from xdeersafe@hotmail.com in your mailbox.

I ordered a key from your website, how long does it usually take to ship?

As keys are custom made items, we need to verify the order and XDeer safe information with the user (the information needs to be filled out by you through the "ACCESSORIES-Replace Keys" navigation on xdeersafe.com).
After the verification, we will inform the factory to arrange the production of your keys, the key production cycle is 7 working days and the production and shipping cycle is 15-20 days. Once your keys are shipped from the warehouse, we will update the logistics information of your order and send you an automatic shipping notification email at this time.

If I did not fill out the information but I ordered the keys, will I still receive them?

In order to protect the rights of XDeer safe owners, the information must be filled in by the user purchasing the key and verified as correct before we can arrange production.
If we do not receive the filled-in information within one week after placing the order, we will return all the money for the purchase order of the key.

If I did not order a key, but I fill out the information, will I still receive the key?

After filling in the information, you need to complete the payment for the key, and we will arrange the production only after receiving the information and the key order.
If we do not receive the corresponding key order within one week after submitting the completed information, we will not schedule the production.

I would like to cancel my order.

Cancellation Policy
For safe orders on xdeersafe.com, if you wish to cancel, please contact us within 24 hours of placing the order and the order number you wish to cancel, by emailing our customer support team (xdeersafe@hotmail.com).
For orders for keys on xdeersafe.com, if you wish to cancel, please contact us within 7 days of placing the order and the number of the key order you wish to cancel, sent by email to our customer support team (xdeersafe@hotmail.com).

I would like to return/refund/exchange the product.

Please make sure you provide us with a video of the failure of the safe you received before XDeer performs the following duties, otherwise XDeer will not accept the return/exchange/refund.
Return/Exchange Policy
XDeer is 100% committed to serving our customers with the best product quality and customer service. XDeer offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return an XDeer product within the 30-day return policy, please file for a return using the Return Form.
Refund Policy
We will arrange a refund for you as soon as possible within one week after we receive your returned package. And the money for the order will be refunded to the payment method you used for your original purchase.

📦 Product

Is XDeer's safe fireproof?

XDeer safes are not fire rated.
We developed these safes as quick access safe focusing on technology and smart protection. Fire protection requires very thick metal construction with fire retardant materials which have not been implemented.

Is XDeer's safe TSA approved?

According to the Transportation Security Administration (TSA), and yes, you can, but it must be in checked baggage, not a carry-on. It must be unloaded (including removal of chambered rounds), though in most cases ammunition can be carried in the same safe.
You need to declare it when you check in, and you may be questioned, so you can expect some delay. We’d recommend you refer to the TSA website for current information before you fly.
Bear in mind that these rules only apply to US domestic flights. Other countries have their own regulations, so you’ll need to check with the appropriate authorities. You need a permit from your destination before you travel.

Is XDeer safe California DOJ compliant?

State of California Department of Justice (CA DOJ) is a firearms safety agency that certifies firearm safety devices for use in California. As of January 1, 2002, no firearm may be sold, transferred, or manufactured within California unless that firearm is accompanied by a DOJ-approved firearms safety device (California Penal Code section 23620, et seq).
Search XDeer at CA DOJ to see the approved safes for XDeer (continuously updated).

🔔 Batteries

Why doesn't the internal LED the safe light up when I unlock it with the key?/How do you turn on the LED?

In order to save power when working with the XDeer safe, the XDeer safe internal LED lights up only when unlocked by fingerprint and password. The XDeer safe's internal LED does not light up when unlocked by the key.

What type of batteries do I need to install in the safe?

Depending on the model of the XDeer safes, the batteries to be installed are different (check the table below for details). However, all XDeer safes can only be fitted with alkaline batteries, not with rechargeable or lithium batteries. And no batteries are included in the XDeer safes.

Model	S10	S003	S004	S005	S006	S007	S008	HS100	CS100	KS100	KS100
		(B&E)	(B&E)							(E)	(B)
Type	AA	AAA						AA
Number	4

(Note:B is biometric style. E is non-biometric(electronic) style.)

How to install the battery?

Each XDeer safe model requires a different battery, which leads to different installation methods. We recommend that you use the "Support-User Guidance" in the xdeersafe.com navigation to get help depending on the model of XDeer safe you purchased.
If this does not help you, please contact customer support team of XDeer (xdeersafe@hotmail.com).

How long is the battery life? How long can the safe work after installation?

If you use a fresh set of alkaline batteries, XDeer's safes will last between 6 and 9 months of normal use.

Is there a light to indicate that the battery level is low?

XDeer safes without battery alert will emit a 10-beep tone when the battery is low and the safe is unlocked using the numeric keypad or fingerprint. We recommend that you replace the alkaline batteries with new ones when you hear this sound.
For XDeer safes with a power alert, please replace the alkaline batteries with new ones when the battery panel shows only one cell of power.
If you have purchased an XDeer HS100 hotel safe, please use the "Support-User Guidance" navigation on xdeersafe.com for assistance.

Can I charge the safe?

Currently all XDeer safes cannot use rechargeable batteries and only support the use of alkaline batteries. And, some models of XDeer safes with auxiliary interface function are also unable to charge it.
XDeer will not be responsible if the XDeer safe cannot be used properly due to the use of rechargeable batteries.

What happens to the safe when the battery runs out of power? Does it stay locked? Is there any way to get inside the safe?

Yes, the XDeer safe stays locked when the battery is dead. the XDeer safe is not electrically locked, it stays locked as long as the door is locked. The battery and adapter/USB port are only used to power the XDeer safe so that it can be unlocked using biometric fingerprints, digital codes or RFID functionality.
If the battery doesn't work anymore until you unlock it with a key / or with a secondary unlocking tool (check the secondary unlocking tool for each model of safe).
When you first get the XDeer safe, the XDeer safe is locked and requires a key to unlock it before you can install the battery.

Model	S10	S003	S004	S005	S006	S007	S008	HS100	CS100	KS100	KS100
		(B&E)	(B&E)							(E)	(B)
Applicability	NONE	YES				NONE	YES
Type		Adapter		Type-C			Type-C	Type-Mini	Type-C

Note: There is no assisted unlocking tool for XDeer S10 and XDeer S007, please contact XDeer's customer support team (xdeersafe@hotmail.com) and they will provide you with an exclusive XDeer key service based on the order number information you provide.

Will the safe remember my programmed fingerprint and password if there is no battery/battery is dead/battery is broken?

Provided that you have programmed the XDeer safe with your fingerprint and password, the XDeer safe will still remember your fingerprint and password if the installed battery no longer works. After installing the battery/powering up the XDeer safe using the auxiliary interface, you can still unlock the XDeer safe with your programmed fingerprint and password.

Can the safe be kept powered on (connected to the adapter/USB port) and using batteries at all times?

If the XDeer safe has a battery installed and the XDeer safe is kept powered on using the adapter/USB port, the battery will automatically power down.